Return & Exchange Policy

Return & Exchange Policy

We hope you love your Miyeri pieces. If something isn't quite right, we're here to make it easy.

Return Window

We accept returns or exchanges within 7 days of delivery. To be eligible, items must be unused, unworn, and in original packaging with proof of purchase.

What Can Be Returned or Exchanged?

Jewelry and accessories in original, unused condition and clothing that has not been worn, washed, or altered are eligible for return or exchange.

Please note that the following items are not eligible: sale or discounted pieces, custom or personalized orders, and items showing signs of wear, damage, or missing packaging.

How to Start a Return

Email michelle@miyeri.com or WhatsApp us at +852 4650 7960 with your order number, reason for return, and photos if the item is damaged or incorrect. We'll respond within 1–2 business days with next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend a trackable method. For exchanges, we ship the replacement at no extra cost within Hong Kong.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days. Shipping fees are non-refundable.

Questions? We're always happy to help — reach out anytime.

Love, MIYERI Team