Terms & Privacy

Terms of Service

Welcome to miyeri.com (the “Site”), operated by Miyeri (“we”, “us”, “our”). By accessing or using this Site, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.

1. Use of the site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.

2. Products, orders, and availability

All products and prices are subject to change without notice. We reserve the right to limit quantities, refuse any order, or cancel an order if we suspect fraud or unauthorized activity.
Once you place an order, you will receive an email confirmation. This email confirms that we have received your order, not that it has been accepted. We may cancel or refuse an order at any time, and if payment has already been taken, we will refund you.

3. Pricing and payments

All prices are listed in the currency shown at checkout and are inclusive/exclusive of taxes as indicated. Additional duties or customs fees may apply for international orders and are the responsibility of the customer.
We accept the payment methods shown at checkout. By submitting payment information, you confirm that you are authorized to use the chosen payment method.

4. Shipping

Estimated processing and shipping times are shown on our Shipping Info page. These are estimates and not guarantees. Delays caused by carriers, customs, or other factors outside our control are not our responsibility.

5. Returns and exchanges

Our current return and exchange terms, including return windows, item condition, and any exclusions (such as earrings or final sale items), are described on our Return & Exchange Policy page. By placing an order, you agree to those terms.

6. Intellectual property

All content on the Site, including text, graphics, logos, images, and designs, is owned by or licensed to Miyeri and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.

7. User content

If you share reviews, photos, or other content with us (including via social media tags or submissions), you grant us a non‑exclusive, royalty‑free, worldwide licence to use, reproduce, and share that content in connection with our business, including on the Site and social media, unless you clearly state otherwise.

8. Third‑party links

The Site may contain links to third‑party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third‑party sites.

9. Limitation of liability

To the fullest extent permitted by law, Miyeri will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or purchase of products, even if we have been advised of the possibility of such damages.

10. Indemnity

You agree to indemnify and hold harmless Miyeri and our officers, employees, and partners from any claim or demand, including reasonable legal fees, arising out of your use of the Site or breach of these Terms.

11. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted means you accept the revised Terms.

12. Governing law

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Hong Kong.

 

Privacy Policy

This Privacy Policy explains how Miyeri collects, uses, and protects your personal information when you visit miyeri.com, place an order, or interact with us.

1. Information we collect

We may collect the following information:

  • Contact details such as name, email address, shipping and billing address, and phone number.

  • Order and payment information (processed securely via our payment providers).

  • Account information if you create an account (login details, order history).

  • Device and usage data such as IP address, browser type, pages visited, and time spent on the Site (often collected via cookies and similar technologies).

  • Any information you choose to provide when you contact us or respond to our messages (e.g. email, social media).

2. How we use your information

We use your information to:

  • Process and deliver your orders and provide customer support.

  • Communicate with you about your orders, account, and important updates.

  • Send marketing emails or newsletters if you have opted in (you can unsubscribe at any time).

  • Improve and personalize the Site, our products, and your experience.

  • Detect and prevent fraud or other illegal activities.

  • Comply with legal obligations and enforce our Terms.

3. Cookies and tracking technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use our Site. You can usually control or disable cookies through your browser settings, but some features of the Site may not function properly if cookies are disabled.

4. Sharing your information

We may share your information with:

  • Service providers who help us run our business (for example, payment processors, shipping partners, email service providers, analytics tools).

  • Authorities or others when required to do so by law, court order, or to protect our rights or the rights of others.
    We do not sell your personal information.

5. International transfers

Because we may use service providers and ship orders to many countries, your information may be transferred and processed outside of your country of residence. We take reasonable steps to ensure that any such transfers comply with applicable data protection laws.

6. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, for tax and accounting purposes).

7. Your rights

Depending on your location and local laws, you may have rights to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your information.

  • Object to or restrict certain processing.

  • Withdraw consent for marketing at any time.
    To exercise your rights, please contact us using the details below.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Children

Our Site is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after any changes means you accept the revised Policy.

11. Contact us

If you have questions about these Terms or this Privacy Policy, or if you want to exercise your privacy rights, you can contact us at:

Email: michelle@miyeri.com